Terms and Conditions

Terms and Conditions

We are delighted to have you embark on an unforgettable journey with us. To ensure a smooth and enjoyable experience, please review our terms and conditions below.

- Booking and Payment

  • Reservations: To secure your booking, a deposit is required at the time of reservation. The amount of the deposit will be specified at the time of booking.
  • Final Payment: The remaining balance is due 45 days before the start of your trip. For bookings made within 60 days of departure, full payment is required at the time of booking.
  • Payment Methods: We accept various payment methods including bank transfers. All transactions are processed in USD (U.S. Dollar) or MNT (Mongolian Tugrik).

- Cancellations and Refunds

  • Cancellation by Traveler: If you need to cancel your trip, please notify us as soon as possible. Cancellation fees will apply as follows:
    • 30% of the total cost if cancelled 45 days before departure.
    • 50% of the total cost if cancelled 30 days before departure.
  • Cancellation by Explore Altai: In the rare event that we must cancel your trip due to unforeseen circumstances, we will offer you a full refund or an alternative trip of equal value.

- Changes to Itinerary

  • Modification Requests: If you wish to modify your itinerary, please notify us as early as possible. We will do our best to accommodate your requests, though additional charges may apply.
  • Alterations: Explore Altai reserves the right to make changes to the itinerary if necessary due to weather conditions, political unrest, or other unforeseen events. We will inform you of any significant changes and provide alternatives where possible.

- Travel Insurance

  • Coverage: We strongly recommend purchasing comprehensive travel insurance that covers trip cancellations, medical emergencies, and loss of personal belongings. Explore Altai is not responsible for any expenses or losses incurred due to lack of insurance.

- Responsibilities and Safety

  • Personal Responsibility: Travelers are responsible for their own health and safety. Please inform us of any medical conditions or special requirements in advance.
  • Behavior: We expect all travelers to adhere to local customs and regulations. Any behavior that disrupts the trip or endangers others may result in termination of participation without refund.

- Liability

  • Limitations: Explore Altai is not liable for any loss, injury, or damage that occurs during the trip, except as required by law. We take all reasonable measures to ensure your safety and enjoyment.

- Complaints

  • Feedback: If you have any concerns or complaints during your trip, please inform your guide or contact us immediately. We strive to resolve issues promptly and to your satisfaction.

- Privacy and Data Protection

  • Personal Information: We value your privacy and handle your personal information with the utmost care. For details on how we protect your data, please review our Privacy Policy.

- Acceptance of Terms

  • Agreement: By booking with Explore Altai, you acknowledge that you have read, understood, and agree to these terms and conditions.

Contact Us

If you have any questions or need further clarification about our terms and conditions, please do not hesitate to contact us at jagaa3538ube@yahoo.com.

Thank you for choosing Explore Altai. We look forward to providing you with a remarkable and memorable adventure!

Search

RESOURCES

Facebook