Terms and Conditions

If you are interested in any of our itineraries or products please contact us by e-mail regarding any questions you might have. We will also be able to tell you if your chosen trip is really for you, considering your physical ability and interests you might have. Please check our section “frequently asked questions” (FAQ) on additional information.

Once you have decided to join us in Mongolia, we will require a non-refundable deposit equivalent to 30% of the trip fee to guarantee your place. The full trip fee has to be paid latest 3 month before the scheduled departure date. Depending on your location, payment has to be made by direct bank transfer (wire transfer) either to our bank in Mongolia.

Once you have paid the full trip fee but decide not to participate in the trip, your trip fee less the deposit will be refunded to you if you notify us the latest 45 days before the trip commences. Within 45 days before the commencement of the trip, no refund will be given.

If we have to cancel the trip, your trip fee and your deposit will be refunded to you within 14 days of trip cancellation, regardless the reason why the trip needed to be cancelled.